DURABILITY
Q. What type of leather does Immri use?
A. We use top grain, fine grain, and vegetable-tanned leather in our products. These high-quality materials ensure durability and longevity.
Q. How long can I expect my leather bag to last?
A. With proper care, our leather bags can last a lifetime. Remember to avoid over-stuffing your bag and keep it away from sharp objects that could scratch the leather.
Q. Does leather age well?
A. Yes, leather ages beautifully. Like fine wine, it becomes more attractive and characteristic with age.
Packaging
Q. How is my Immri leather order packaged?
A. Your product comes inside a beautiful cotton bag, perfect for storage and protection. All orders are shipped in a premium Immri box.
Q. Is the packaging suitable for gifts?
A. Absolutely! The premium Immri box and the elegant cotton bag packaging make our products ideal for gifts, providing a luxurious unboxing experience.
Q. Shipping Timelines
A. How long will it take for my order to be shipped?
We will ship your order within 2-3 working days from the date of placing the order. To request priority shipping, please contact us on +91 8334956174.
Q. What is the delivery timeline for prepaid and COD orders?
A. For prepaid orders, the delivery timeline is 2 working days from the date of dispatch. For COD (Cash on Delivery) orders, it is 3-4 working days from the date of dispatch.
Customisation/Personalisation
Q. Can I personalise my Immri bag or belt?
A. Yes, you can personalise your products with your initials or name. This adds a unique touch and makes your bag truly yours.
Q. How can I request personalisation?
A. To get your product personalised, please get in touch with us at +91 8334956174. Our team will be happy to assist you with your customisation requests.
Product Care for Leather
Q. How often should I condition my leather bag?
A. We recommend using a leather conditioner every 4-6 months to keep the leather moisturized and prevent it from drying out.
Q. How can I protect my leather bag from sunlight and water?
A. Avoid prolonged exposure to direct sunlight and water. If your bag gets wet, gently wipe it with a damp cloth and allow it to air dry naturally.
Q. What's the best way to clean surface dirt from my leather bag?
A. Remove any surface dirt by gently rubbing it with a clean, damp cloth. Avoid using harsh chemicals or soaps, as these can damage the leather.
Q. How should I store my leather bag when not in use?
A. Store your leather bag in the cotton bag provided. This helps protect it from dust and allows the leather to breathe, maintaining its quality over time.
Product Care for Metal
Q. What are your bag buckles made of?
A. Our buckles are gold plated over brass, combining durability with a luxurious finish.
Q. How can I prevent the metal buckles from tarnishing or wearing?
A. To maintain the shine and prevent tarnishing, avoid contact with water, cleaning solutions, lotions, and perfumes. Storing your bag in a cloth bag when not in use also helps protect the metal hardware.
Maintenance
Q. Do you offer maintenance services for Immri leather bags?
A. Yes, we offer lifetime maintenance services on all our products. This ensures that your leather bag remains in top condition for years to come.
Q. How can I book a maintenance service?
A. To book a maintenance service, please contact us at info@studioimmri.com. Our customer service team will help you schedule a maintenance appointment and provide any necessary assistance.
Thank you for choosing Immri. We are committed to providing you with the highest quality leather bags and exceptional customer service. If you have any further questions or need assistance, please do not hesitate to reach out to us.