- The exchange process would take 12-15 days.
- After your exchange request is approved, it takes up to 48 hours for us to arrange your return pick up.
- Once picked up, it takes 7-10 days to reach our warehouse, post which the quality check process happens which takes up to 48 hours.
- Once the quality check is successful your exchange is dispatched and the delivery timeline is 4-5 days.
- We request you to be patient while we work hard to process your exchange request. Thank you.
RETURN POLICY
What are the Terms and Conditions for Returns and Refunds?
- We accept returns or replacement of ONLY products with any manufacturing defects, within 24 hours from the date of delivery.
- Please ensure you record a video of unboxing your package to claim any manufacturing defects or missing products.
- If the product is missing or if the product received is either damaged or has a manufacturing defect, contact the Customer Service at info@studioimmri.com or simply WhatsApp us within 24 hours of delivery and the pick-up/delivery of the products will be taken care of by Studio Immri.
Please note that all products must have original tags, dust bag and packaging box intact.
When will I receive the exchanged product?
How do I check on my exchange status?
To check on your exchange status, please WhatsApp or Mail our customer service.
When will I receive the refund of my return?
- The refund process would take 12-15 days.
- After your return request is approved, it takes up to 48 hours for us to arrange your return pick up.
- Once picked up, it takes 7-10 days to reach our warehouse, post which the quality check process happens which takes up to 48 hours.
- Once the quality check is successful your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email.
- We request you to be patient while we work hard to process your return request. Thank you.